At HazerX AI, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our AI-powered services, including AI call agents, chatbots, and learning management systems (LMS). By accessing our website or services, you agree to the terms outlined below.
Information We Collect
We collect personal information to provide and improve our services. This includes:
Contact and Account Details: Such as your name, email address, phone number, and billing information when you sign up for our services. Payment details are processed securely through Stripe, and we do not store your full payment card information.
Service Usage Data: Including call recordings, chatbot interactions, and LMS activity logs to enhance performance and user experience.
Technical Data: Such as IP addresses, browser type, and device information for analytics and security purposes.
How We Use Your Information
Your data is used to:
Deliver and optimize our AI services, such as processing voice inputs for call agents or analyzing chatbot interactions.
Improve our AI models through anonymized and aggregated data analysis.
Communicate with you regarding service updates, invoices, or support requests.
Send marketing communications, where you have provided explicit consent.
Data Sharing and Disclosure
We do not sell your personal information. Data may be shared with trusted third-party service providers (e.g., AWS for hosting or Stripe for payments) strictly for operational purposes. We may also disclose information if required by law or to protect our rights and safety.
Security Measures
We implement industry-standard security practices, including encryption (TLS for data in transit, AES-256 for data at rest), access controls, and regular audits to protect your information from unauthorized access or breaches.
Your Rights
You have the right to:
Access, correct, or request deletion of your personal data.
Opt out of marketing communications at any time.
Withdraw consent for data processing, where applicable.
Request a copy of your data in a portable format.
To exercise these rights, contact us at [privacy@hazerx.org].
Cookies and Tracking
Our website uses cookies for essential functions (e.g., user sessions) and analytics (e.g., Google Analytics with anonymized IPs). You can disable cookies in your browser settings, but this may affect service functionality.
Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated via email or notifications on our platform. Continued use of our services constitutes acceptance of the revised terms.
Contact Us
For questions or concerns about this Privacy Policy or our data practices, please reach out to our Privacy Officer at [privacy@hazerx.org].
This version maintains clarity while ensuring compliance with GDPR, PIPEDA, and CCPA. To implement:
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